Update on Cybersecurity Issue
Notice of Data Breach
June 26, 2025
We are providing an update about the cybersecurity issue we previously disclosed last year. Ahold Delhaize USA Services, LLC provides support services to Ahold Delhaize USA companies, including Food Lion, Giant Food, The GIANT Company, Hannaford, Stop & Shop, ADUSA Distribution, ADUSA Transportation and others. Below is additional information about what happened and what we are doing to help protect affected individuals.
What Happened?
We detected a cybersecurity issue involving unauthorized access to some of our internal U.S. business systems on November 6, 2024. We immediately launched an investigation with the assistance of leading external cybersecurity experts, coordinated with U.S. federal law enforcement and began taking steps to contain the issue. Based on our investigation, we identified that an unauthorized third party obtained certain files from one of our internal U.S. file repositories between November 5 and 6, 2024.
These investigations are complex and time intensive, and we have been working diligently to review the impacted files to understand their nature and scope, including to determine if, and to what extent, the information of individuals was affected. Based on this review, we have learned that some of these files contained personal information that we obtained in the course of providing services for certain current and former Ahold Delhaize USA companies.
What Information Was Involved?
Affected individuals include certain current and former employees, their dependents and beneficiaries and others whose personal information was identified in the relevant internal business files. We are directly notifying affected individuals whose contact information was identified to make them aware of the matter.
Given the nature of the file repository, the files that may have been affected contained different types of personal information such as name, contact information (for example, postal and email address and telephone number), date of birth, government-issued identification numbers (for example, Social Security, passport and driver’s license numbers), financial account information (for example, bank account number), health information (for example, workers’ compensation information and medical information contained in employment records) and employment-related information. The types of impacted information vary by affected individual.
What Are We Doing to Address the Issue?
Upon detection last November, we began taking steps to assess and contain the issue, including working with external cybersecurity experts to investigate and secure the affected systems. We take this issue extremely seriously and will continue to take actions to further protect our systems.
What You Can Do
We are informing affected individuals about this issue so they can take steps to help protect themselves. We have arranged to offer complimentary credit monitoring and identity protection services to affected individuals for two years. Additionally, individuals are entitled under U.S. law to one free credit report annually from each of the three nationwide consumer reporting agencies. To order a free credit report, visit www.annualcreditreport.com or call toll-free at 1-877-322-8228. We encourage affected individuals to remain vigilant by reviewing their account statements and monitoring their free credit reports. The Reference Guide provides information on how to register for these services and additional information on ways to further protect your personal information.
For More Information
We regret any inconvenience this issue may cause. If you have any further questions about this issue, we have posted FAQs on our website and made available customer service representatives that can be reached at 1-833-931-3792, Monday through Friday from 9 a.m. to 9 p.m. Eastern time (excluding major U.S. holidays). Please reference engagement number B146471 when calling.
Frequently Asked Questions
Additional Questions?
Please reach out to our customer service representatives at 1-833-931-3792.